As you all know, COVID-19 is having a huge impact on our lives, businesses, and supply chains.
We wanted to share an update on how things are at It's All Wild—and what we are doing to keep our people safe and contribute to fighting the pandemic.
In California and other hotspots, a "Stay at Home" executive order has been in effect for us since last week. This is to ensure that we, as a country, are able to fight the spread of the disease and keep those at risk safe. As such, our employees have stayed home and we have paused our operations as a "non-essential business". Their safety is our priority so this decision, while costly for our business, was a no brainer for us.
All orders will be shipped once It's All Wild is allowed to reopen per Government orders. Our other business operations—included cancellations and returns—will be on pause also. We know this is inconvenient to everyone and deeply apologize—the timing could not be worse. However, we must do our part in fighting this global pandemic and keep our employees safe in these uncertain times.
Our target date to resume operations is the April 19th lift of the mandate unless the timeline is changed from the government. Please reach out to us at firstname.lastname@example.org if you have any additional questions.
Thank you for your patience and cooperation during these trying times. We will be posting updates on our website as well as sending out e-mail updates.
Everyone PLEASE stay home, stay safe—we have faith that together, we can all get through this.
Till then, stay wild.
- The IAW family
Note: As we all know, COVID-19 has impacted many friends, families, and industries. We are working round the clock to get your order to you as soon as possible, as updates are changing daily. We will keep you posted along the way until your order is at your doorstep. Thank you for your support and understanding!
We offer 2 delivery options within the continental US:
- Standard (3 to 5 business days)
- Expedited (2 to 4 business days)
We also offer International shipping.
- Shipping times will vary based on destination.
- Items are shipped out of California and the shipping carrier is chosen based on destination.
- Shipping costs will vary depending on the weight of the shipment.
- Your purchase may be subject to additional duties, taxes, and customs clearance fees.
Contact email@example.com if you need more information.
Your satisfaction is our priority. In the event that any of our items do not meet your expectations, please return it in its original condition (unused, all hang tags attached, all parts/accessories included, and packaged just like new) for a refund. Please note that you will be refunded the full amount of the items(s), shipping fees on either end are not refunded.
All return, credit, and requests should be made within 14 days of receipt of the order. We will not process any requests that fall beyond those 14 days. Any items that do not meet these guidelines will be returned to you.
For damaged or defected items, please save your package and contact us within 7 days of receiving.
Please contact us at firstname.lastname@example.org to begin the return process.
Please allow us 2 weeks from the date that we receive your return for the refund request to be processed. Delays may occur during new releases, holidays and sales. Thank you for your patience!